KENNEDY ASSOCIATES, Washington State, USA
May 8, 2008

To Whom It May Concern:

I first engaged Mark Robins as strategic planning facilitator 20 years ago, with an excellent result. Most recently at Kennedy Associates Real Estate Counsel, LP we engaged Mark Robins several times to facilitate our division’s annual planning retreat. We have been extremely satisfied with his performance and especially appreciate how he is able to engage everyone in the discussions and exercises. Mark is very skilled at keeping the group focused on the topic at hand, posing insightful questions to keep discussions lively, and concisely recapping those involved discussions.

His insights into the professional aptitudes of the attendees, which he has relayed to me afterward, have been very helpful as they have proven over time to be quite accurate.
Please feel free to contact me if you have any questions.

Very truly yours,

Jack vanHartesvelt
Executive Vice President
www.kennedyusa.com

                       


Simon  Cartwright, Managing Consultant
7th May 2008

My role in Acumen is to provide a wide range of courses to meet generic development needs for various organisations in a multiple of sectors. We provide 47 courses, the majority of which are for senior to middle managers covering both sales and leadership curriculum’s. Mark Robins provides predominantly sales based workshops for us, although has also been involved in the management curriculum.

Mark is involved in both the design and delivery of the courses in the following subject areas;

• Assertiveness at Work                      
• Analysing the competition                         
• Gathering information on key accounts                      
• Creating customer interest in speaking to a sales person                                 
• Identifying the decision makers and process
• Making prospective calls  
• Identifying opportunities in a key account
• Managing your territory

He has also designed and delivered a “understanding buyer motivation” for middle managers consisting of three, 1-day skills development workshops.

The quality of the work undertaken by Mark is extremely high. He has an engaging style and is very alert to the needs of the trainees, often adapting the prepared material to ensure total customer satisfaction. His training courses are interactive and he has mastered the technique of active listening. Mark quickly builds rapport with the trainees and encourages them to extend their capabilities through progressive and challenging activities.

On the Assertiveness Workshop, an attendee recently told me that he had attended similar courses with large and respected Retail businesses and that he considered the programme provided by Mark to be superior.

I will continue to contract Mark to design and deliver programmes for Acumen and will pleased to provide additional information on request.

Simon Cartwright
Managing Consultant
Simon@askacumen.com
www.askacumen.com